Quality Control
So I just got back returning the Rug Doctor I rented from Albertson's, it worked, the carpets look much better.
When I first borrowed the Rug Doctor, the lady at the courtesy counter emphasized how important it was that I return it clean. This is not a problem for me as I am meticulously neat. On more than one occasion I have returned a tile saw to Home Depot to a 'it looks brand new' response.
So I spent 3 hours or so shampooing the carpets, laboriously lugging gallon after gallon of water+special soap formula to the Rug Doctor...I then spend the next 45 minutes super detailing this machine as if it were a '75 Stingray. I cleaned every square inch of that machine...I even stuck paper towels down into the deepest crevices to soak up any extra lingering moisture to ensure my Discover card wouldn't be slapped with a cleaning charge.
Well, I take it back and the guy behind the counter is on the phone. He sees that I'm returning a Rug Doctor, gives me a head nod and a palm down indicating I am to just leave it there...then he remembers I have to sign saying I returned it...so, without getting off the phone (it was clearly not a work conversation) he gets out my paperwork and has me sign. I'm free...but it hurt me, not that he didn't acknowledge how clean it was, but that he barely acknowledged I was there.
If this kind of thing were to happen at, say, Vagabond Records...heads would roll.
posted by Dale @ 10:24 PM
4 comments
4 Comments:
dude... i had the same experience at a longs drugs while renting one of those things... only the dang thing didn't clean for crap cause the last joker to use it didn't clean it and the jets were all jacked.
so i spent an hour cleaning them myself... when i suggested that my rental fee be waved the pimple faced kid (think of the kid at the drive in in the simpsons whose voice cracks - only lots of tats and purple highlights up in a fock) made me wait until he got off the phone with his girlfriend so he could call his mngr over. what was the determination...
"well, it doesn't look like the jets are dirty to me" he says.
"right, cause I cleaned them!"
"sir, i assure you that we check these machines over when they are returned. the jets were clean."
this kind of thing makes me crazy.
you are correct... Cade wouldn't stand for this.
yeah, cause cade loves people.
buy something or get out.
btw, is this the NEW house you're cleaning. that's cool if it is.
nah, I don't close on the new/old (circa 1954) house until Dec. 9...the carpets in my existing house were unbelievably dirty...plus the other house I'm fixing up has carpet over original hardwood floors, so I'm gonna shine that up nice
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